CONTACT US
Welcome to Eahora! We're here to help you with all your ebike needs. Whether you have questions about our products, pricing, service, or warranty, we're always happy to assist you.
To get in touch, simply fill out the contact form below or send us an email at service.eu@mail.eahoraebike.com.
In case you haven't received a response from us within 48 hours, it may be due to an incorrect email address, a full inbox, or an issue with the recipient's email server. To ensure we can assist you promptly, please include your phone number in your initial email to us.
If you purchased your Eahora ebike on Amazon, we recommend contacting our Amazon Customer Service Team directly at amazon@eahoraebike.com for prompt assistance.
Thank you for choosing Eahora! We look forward to helping you with your electric bike needs.
If you have any product issues, please also add your order number in the message for a better and more prompt solution.
Contact us
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!